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Virtual Hold Technology VHT Conversation Bridge HD
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Also known as VHT. The name of the company for whom Genesys is the exclusive distributor of its callback capabilities. VHT products provide the capability to offer callers the means of holding their place in line while they await an available agent, without having to stay on the telephone.Virtual hold, also known as the call back option allows your customers to choose whether to remain on hold or to receive a call back at a later time. It demonstrates to your customers that you value their time.
What is Vht in call center?
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Also known as VHT. The name of the company for whom Genesys is the exclusive distributor of its callback capabilities. VHT products provide the capability to offer callers the means of holding their place in line while they await an available agent, without having to stay on the telephone.
What is a virtual call back?
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Virtual hold, also known as the call back option allows your customers to choose whether to remain on hold or to receive a call back at a later time. It demonstrates to your customers that you value their time.
How does call back system work?
Automatic callback is a feature of an IVR system that allows a caller to choose to be called back rather than wait on hold in the phone queue. When an agent becomes available, the system will call the customer and when they answer, they are connected to the agent.
What is a call back option?
A callback option allows customers to request a callback from your support team, either as soon as possible or at a later time that suits them. This makes it easier for customers to connect with your brand on their terms, without any disruption to their lives.
What is callback in customer service?
Customer callback, sometimes referred to as virtual hold, lets customers avoid waiting on hold for long (or simply unknown) periods of time by calling customers back once an agent is available to speak with them.
Why do customers call back?
Why do customers request callbacks? Customers request callbacks for three main reasons: They dont want to wait on hold. The line is busy / the hold queue is too long.
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